Refund policy

In the unlikely event that you're not satisfied with your purchase, we offer a refund or exchange within 14 days of receiving it. Following your request, you have another 14 days to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To start a return, you can contact us with your order number at info@kiykohome.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we do not cover the return shipping.

You can always contact us for any return question at info@kiykohome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

info@kiykohome.comIf the new item is a different price, we’ll send you an invoice for any difference in cost before shipping your exchange. Please note that exchanges can only be processed for items that are in stock.

If you prefer, you can also return your item for a refund and place a new order at any time.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@kiykohome.com.